• In case of inclement weather situations or mechanical issues where the train DOES NOT RUN (late runs and delayed starting do not apply), passengers may receive the full calculated refund value in the form of an exchange voucher valid for future travel purchases,
OR
• Passengers may receive the calculated refund value in the form of cash, check or credit to credit card depending on the form of payment that was used for the ticket(s) being refunded.
If you would like to cancel your order prior to the event, you must contact us by phone at 1-866-398-2038 or email at info@JeffersonRailway.com at least 24 hours before the date/time of the event.
For refund of individual tickets, less a 10% refund service charge, cancellations must be made more than 3 days in advance. Within 3 days, you will receive a 50% refund. There will be no refunds the day of the event. Seven day notice is required for group ticket refunds, less 10% refund service charge.
