Frequently Asked Questions
Frequently Asked Questions
The Runaway Fright Train starts on October 6th, 2012 and runs every Friday and Saturday through October 27th.
Yes, we are always looking for great haunters and support staff. See the “Employment” tab on the website for an application. Our motto: Smile and Hustle.
Our attractions are located outside. We recommend dressing in layers depending on the weather. The early evening may start off warm and cool down as the sun sets. Wear comfortable shoes as events may require some walking on dirt pathways. We strongly advise against wearing high heels or shorts – we may have mosquitoes in the evening hours. Note there is a West Nile Mosquito Alert in Marion County so be sure to apply mosquito repellent.
Yes, tickets can be purchased online at www.JeffersonRailway.com. Online tickets are not available after 11:00 on the day of the event.
The Halloween Festival opens one hour before the first train departure time each Friday and Saturday of the event. The Festival closes 90 minutes after the last scheduled train departs from the boarding platform.
We are in downtown Jefferson at 400 E. Austin. The depot is at the east end of Austin street across the railroad tracks. 400 E. Austin, Jefferson, TX 75657
Yes, there is public parking near the depot. We do have a handicap parking space in front of the train. For more information about our
$15 plus applicable sales tax which includes the Halloween Festival. 10% discount available for groups of 20+.
No. Tickets purchased online are e-mailed to you once you complete the checkout process. You must present your e-ticket at the Will Call window to get your boarding passes. The email ticket alone will not get you into the events. Any duplication of E-tickets to allow multiple entries constitutes fraud and may be prosecuted.
A depot agent is available each day of the event from noon until 4:00 pm. We will return emails and calls at that time in the order in which they were received. We are closed Sunday through Thursday but will respond to urgent email and phone messages as time allows.
We take phone and walk-in orders at the Historic Jefferson Railway each day of the event from noon until 4:00 pm. The depot is located at 400 E. Austin in Downtown Jefferson. Boarding passes for phone and walk-in orders will be picked up at will-call. You will need a valid credit card to complete a phone order. We will accept cash or credit cards for walk-in orders. Tickets will not be sold between 4:00 and 7:00 on the day of the event. Walk-up orders will also be taken at the depot each day of event beginning at 7:00 p.m. Tickets can be purchased for any available train ride.
The Runaway Fright Train has relocated to downtown Jefferson and will feature “Beware of the Zombies”. There will be zombies among us – you just won’t know where. As you ride through the dark woods, you’ll feel spirits encircling you in the shrouded mist. The zombies will rise from the dead to haunt the living in this Halloween Theater on Wheels for all ages.
Rides take about 45 minutes.
Yes, seating is limited so buy your tickets early.
No. However, there are times when accidental contact is made. Our haunters do their best to scare without any contact. Patrons ARE NOT allowed to touch our haunters.
The Halloween Festival will have something for everyone...carnival games with prizes for all ages; glow sticks and other Halloween products; and concessions. Plus free activities for the entire family when you purchase a ticket to any of our events: mini-maze and mini-haunted house for children under 48 inches; movies and children’s crafts and games. The Fun Brothers bring their alligator bounce house to our Halloween Festival on October 13, 20, 27, 2012. Admission is free with the purchase of a Halloween train ride.
No, due to the continued drought, we will not have the Corn Maze and Haunted House this year.
Yes, we encourage picture taking outside of the attractions. However, for the enjoyment of all and for the safety of our haunters, we do not allow pictures to be taken once you are on the train.
You should be IN LINE at the boarding platform 15 minutes PRIOR to the departure time of your scheduled train. If you bought your tickets before the event, you MUST pick up your boarding passes at least 30 minutes before train departure time. If you have not picked up your boarding passes at least 30 minutes before train departure time, they will be sold to our stand-by customers. Be sure to allow plenty of time to park your car, and to get your boarding passes before you head to the train.
People with small children, heart or health conditions, including pregnancy, should use their own judgment on whether or not to participate. You may experience audio and visual effects that include strobe lights, different lighting effects along with low visibility, fog and possibly damp conditions.
No. Nor do we allow public intoxication, drugs or weapons.
No, for the safety of our haunters and patrons around you, we do not allow food or beverages on the train. You can partake while waiting in line.
Yes. Food and beverages are available.
We do open during light rains. Please check the website during inclement weather. We will have updates as to whether or not we will be open.
Yes, in case of inclement weather situations or mechanical issues where the train DOES NOT RUN (late runs and delayed starting do not apply), passengers may receive the calculated refund value in the form of an exchange voucher valid for future Historic Jefferson Railway events OR passengers may receive the calculated refund value in the form of cash, check or credit to credit card depending on the form of payment that was used for the ticket(s) being refunded.
If you would like to cancel your order prior to the event, you must contact us by phone at 1-866-398-2038 or email at least 24 hours before the date/time of the event. For refund of individual tickets, less a 10% refund service charge, cancellations must be made more than 3 days in advance. Within 3 days, you will receive a 50% refund. There will be no refunds the day of the event. No portion of the ticket convenience fee will be refunded.
Cancellations will not be honored unless you speak directly with a depot ticket agent or receive a direct reply to an email. We will not accept cancellations via phone messages or email for which you have not received a confirmed reply. It is your responsibility to follow up to be sure that we have received your message.
Yes, we offer a 10% discount for groups of 20+. Group discounts and school field trips must be arranged directly with Kenda Hayes, Director of Operations, 866-398-2038, x707.
Yes, (1) Smoking is only allowed in designated areas. No alcohol allowed on the premises. No weapons. Children under 16 must be accompanied by an adult. For the protection and safety of your children, we ask that you maintain visual contact with your child or children at all times. (2) Patrons understand that there is an inherent risk associated with attending Halloween Festival attractions. Patron voluntarily assumes all risks of injury, loss or damage to person or property whether occurring prior to, during, or after the event. Patron agrees that the owners and managers of the event and its employees are expressly released by patron of any claims arising from such causes. Management reserves the right, without the refund of any portion of the ticket purchase price, to refuse admission to or reject any person whose conduct is deemed by management to be disorderly, who uses vulgar or abusive language or who fails to comply with these or other management rules.
Children under 16 must be accompanied by an adult (someone 18+). For the protection and safety of your children, we ask that you maintain visual contact with your child or children at all times.
Yes, we can accommodate wheel chairs on the train – but please arrange ahead of time with Kenda Hayes, Director of Operations, 866-398-2038, x707 as wheel chair space is limited.
There are two steps leading into the front lobby of our depot. There are also three steps leading to the upper area and to the bathrooms. We do have a ramp that can be accessed at the back of the depot which gives entry to the upper depot level and the bathrooms.
Yes, we have one handicapped parking space conveniently located in front of the train.
Visit www.RailofLights.com website.
Just visit our website, www.JeffersonRailway.com. We update the site regularly with new information on our events.
Yes, we are accepting reservations at the Diamond Don RV Park. This is one mile from the Historic Jefferson Railway Halloween Festival. For more information on the RV Park, visit www.RVParkontheRiver.com
No touching of our haunters or any other patron without consent. No food or drink while on the train. Please turn off cell phones while participating in the attractions. No camera use on the train. Vulgar or obscene language or behavior will not be tolerated. Persons behaving as such will be immediately escorted off the property and no refunds will be given.